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Frequently Asked Questions

Who is EYEON?

EYEON is an independent property information business focused on providing market leading products and services to property buyers, sellers and owners. EYEON is focused on providing outstanding customer services to our customers and partners.

Is EYEON working with the Vendor or Selling Agent?

EYEON always provides its products and services independently. Remaining independent is very important to us and we will not work with any individual or business that tries to influence our work.

How does EYEON differ from other inspection businesses?

EYEON reports can be ordered and purchased online making the process of getting your reports very simple.
EYEON offers customers a rebate when they purchase a pre-purchase report from EYEON but don't proceed to buy that property.
EYEON Open Access Reports enable buyers to access inspection reports for a low cost of $99 upfront. For more information about Open Access Reports, please click here.
EYEON has assembled an Inspection Panel of experienced, insured inspectors so you can be confident the report you receive is reliable and comprehensive.

How do I claim the rebate?

Just click here for information and instructions for claiming your rebate.

What are the limitations of Pre-purchase Building and Timber Pest Reports?

These reports are based on a full inspection of the property. However, it is a VISUAL inspection only and does not include any invasive activities. The inspection is carried out in accordance with Australian Standards to provide information about major and minor defects observed during the property inspection. Full details about the scope of the inspection and its limitations can be found in the EYEON Client Agreement. You are required to agree to the terms of the Client Agreement before purchasing a report through the EYEON website.

What are the limitations of Pre-purchase Strata Inspection Reports?

The reports are a summary of the strata records for a unit/apartment block. These records are kept by the Strata Manager and are physically inspected by the Strata Inspector. A Strata Inspection Report is not an inspection of the building itself. The purpose of the reports is to provide information about the financial position of the owners corporation and to provide information about current or past issues at the building. The report can only set out information recorded in the strata records and made available for inspection. Full details about the scope of the inspection and its limitations can be found inthe EYEON Client Agreement. You are required to agree to the terms of the Client Agreement before purchasing a report through the EYEON website.

Why do I need to get a pre-purchase property report?

Buying a property is a big decision and it shouldn’t be left to chance. Pre-purchase reports provide valuable and detailed information designed to give you improved confidence and peace of mind in making your property decision. The investment to purchase a report is very small compared to the property investment you will make.

How long does it take to get a Report?

Where an inspection report has already been prepared, the report is available anytime for immediate purchase via download from www.eyeon.com.au or by calling 1300 798 274 (business hours only). Where a report is not yet available we can arrange for an inspection to be carried out - usually within a day of your order. The report will be available within 24 hours of the inspection but often on the day of the inspection. To order a report please click here.

How long does an Inspection Report stay valid?

All property reports have a limited lifespan as they must reflect recent property information. Reports are valid for UP TO three months from the property or strata inspection date. If you wish to rely on an older report it will need to be reviewed and updated. This will involve an additional cost.

What if I don’t understand something in the Report?

EYEON staff and our inspectors are available to answer your questions. Simply call us on 1300 798 274 (business hours only) or contact the inspector directly via the contact details included in the report.

How can I be confident of the quality of the Reports?

EYEON is focused on providing excellent customer service. The quality of reports and follow up advice is central to our service ethic.

Do I have to buy or order Reports from eyeon.com.au?

Purchasing or ordering your reports from www.eyeon.com.au is a simple process but you can also obtain our reports from our customer service centre by calling 1300 798 274.

Can I get a report on a property that isn’t listed on eyeon.com.au?

If your target property is in an area which we cover, we can arrange for a Report to be prepared for that property. To order a report please click here.

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